FAQ

Frequently Asked Questions

Have a question for us? We make it easy for you to find the answer to frequently asked questions here. Check out the answers we’ve provided below. If you still need assistance, please feel free to contact our team via email at service@battery-mall.com.

How Does Your Price Match Guarantee Work?

Shop with confidence. We always strive to maintain competitive prices on everything we carry and we will match the regular retail prices at the time of sale for items shipped from and sold by other online retailers. If there is an additional charge for shipping then this must be factored in since we offer free shipping. Also, if we lower the price during the return and exchange period, we will match our lower price, upon request.*

There are some online sales channels that we will not match. We can not match sellers that sell closeouts, discontinued products, seconds, used goods, old inventory, or counterfeit merchandise. The pictures you see of merchandise in those “stores” isn’t what you get in nearly all cases. If you have any questions about whether we’ll match an online price please send us an email to service@battery-mall.com.

 

How Can I Sign Up for Your Newsletters?

When you sign up for email updates, you will receive periodic emails with exclusive money-saving offers and promotions from battery-mall.com. Please enter your email address here to join our mailing list.

If you no longer wish to receive email newsletters from battery-mall.com, you may unsubscribe by clicking the “Unsubscribe” link on any of our emails.

 

What Forms of Payment Do You Accept?

Paying with PayPal

PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used at battery-mall.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

Using PayPal
You do not need to have a PayPal account before ordering from battery-mall.com. We offer two different ways to pay using PayPal, which are as follows:PayPal is a secure and trusted payment processing service which allows you to shop online. PayPal can be used at battery-mall.com to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).

  1. On your Shopping Cart page, click after reviewing your items. You will then leave battery-mall.com and enter PayPal. Log in to your PayPal account, or create one if you haven’t already, and follow the on-screen instructions given by PayPal. Once you’ve completed your payment information, you will be directed back to our site where you’ll choose your shipping method and then complete your order.
  2. At your Shopping Cart, choose Proceed to Checkout and you will be taken to the Order Informationpage. Under Payment Methods, select PayPal and then click on Continue Checkout. You will then go to PayPal where you can complete your order payment.

Advantages of using PayPal:

  • Payment is traceable. You can trace the status of your payment using your PayPal account.
  • Payment does not require you to use your credit card online (you can transfer directly from your bank account).
  • PayPal will protect your personal details if you choose to pay by credit card.

All Payment Methods:

  1. Click here to pay via PayPal Express Checkout PayPal also accept Visa, MasterCard, American Express, Discover and JCB
  2. Checkout with
  3.  Paydollar – VISA,MasterCard,JCB
  4. Checkout with Dragonpay Philippines Dragonpay Philippines
  5. Checkout with Hong Leong Hong Leong
  6. Checkout with Myclear FPX Myclear FPX
  7. Checkout with RHB Now RHB Now
  8. Checkout with CIMB Clicks CIMB Clicks
  9. Western Union

What Are Your Shipping Charges?

Shipping options are provided at the time of checkout. We offer Standard and Express shipping.

 

Large Orders:

In the event an order is especially large, heavy or bulky, additional charges may be incurred to cover these actual shipping costs. One of our Specialty Order Handlers will review your order to determine whether additional charges will apply and will contact you prior to shipping.

 

How Long Will It Take To Receive My Order?

battery-mall.com ships most in-stock orders to the you within 5-15 business day of receipt. Shipping options are provided at time of checkout.

You will always have an opportunity to see the full amount of your purchase with shipping charges before you confirm your order. Out-of-stock items usually ship within 10-25 business days. Orders with items on back order are held until they can be shipped complete.

 

How Can I Track My Shipment & Purchase Details/History?

If you signed up for an account during checkout, from this point forward you may view your complete online-purchase history with battery-mall.com, as well as tracking all purchases made from battery-mall.com.

 

Can I Ship Purchases to Multiple Addresses?

We are happy to ship items to more than one address; unfortunately, we cannot do so online within a single order at this time. If you would like to place an order with multiple delivery addresses, you may enter separate orders on our Web site. We regret any inconvenience and promise to make this easier in the future. Check back soon!

 

What Is Your Safe Shopping Guarantee?

The battery-mall.com Safe Shopping Guarantee protects you while you shop, so you never need to worry about credit-card safety. We guarantee every transaction you make will be 100% secure.

This means you pay nothing if unauthorized charges are made to your card as a result of shopping with us.

 

Can I Return My Purchases?

Yes. Returns are easy and convenient. You may return your purchase within 10 days of purchase for a refund or replacement. Simply contact our Customer Service team at service@battery-mall.com

You will receive your credit within 7-10 business days. Sorry, expedited shipping charges are not refundable.

How Do I Contact battery-mall.com?

For all other inquiries, please use the details below:

UNIT A RM26 3/F,CHEONG SUN TOWER

116-118 WING LOK ST SHEUNG WANG,HK

Email: service@battery-mall.com

Contact us via form here.

 

*Excludes: Special orders, bid pricing, volume discounts, open-box merchandise, sales tax, rebate and free offers, typographical errors, going-out-of-business sales, or discontinued, clearance, obsolete, seasonal, or distressed merchandise of a competitor. Also not covered: shipping or delivery charges, products shipped from or sold by third-party sellers (Marketplace sellers) on websites.